Refund information

If you've changed your mind about a Big Deal and haven't used your voucher, please contact us on customercare@5pm.co.uk within 14 days of your purchase and we'll be pleased to refund the cost of your voucher in full.  Unless it states otherwise in the fine print. Alternatively we can provide you with a 5pm Gift Voucher and you can use this towards another purchase from the site. Please make sure to contact us from your registered email address, quoting your voucher code.

Out-with this period we will do our best to assist, unfortunately we are unable to guarantee a full refund, we always advise customers to book as early as possible to ensure they secure desired dates.

Once you have made a booking with your voucher the 14-day online policy no longer applies and the terms and conditions of the service provider are enforced. Any refunds or extensions will be at their discretion.

Please address any issues at the time of your booking with the service provider as they are usually keen to ensure that you have the best possible experience.