Can I have a refund for a purchase because I have a complaint regarding the services provided?

If you’ve attended a booking and are unhappy with the service that you have received, we would recommend addressing any issues at the time of your booking with the service provider as they are usually keen to ensure that you have the best possible experience.

If you need further assistance, please contact us on customercare@koobleit.com with your voucher /purchase details and the booking date/time and we’ll assist you as best we can.

Please note that any refund requests after a voucher has been redeemed are at the discretion of the service provider.