FAQ's
- Can I have an extension on a voucher?
- Can I have a refund for a Big Deal voucher that I haven't used?
- How can I book using my Big Deal voucher?
- Where do I enter my gift voucher code?
- Can I cancel or reschedule my spa & beauty appointment?
- Can I cancel or amend my hotel booking?
- Does the hotel have twin rooms bookable?
- Does the hotel permit pets?
- Does the hotel have a policy for children?
- How can I check the hotel’s availability before I make a purchase?
- Where is my booking confirmation?
- I would like to make a complaint, who should I send this to?
- How can I change or reset my password?
- Where is my voucher?
- Has my payment been accepted?
- How do I cancel my restaurant booking?
- Can I have a refund for a Big Deal that I’ve used to make a booking or completed an order?
- Can I have a refund for a Big Deal voucher when I have a complaint?
- How can I unsubscribe from the newsletter?