Where is my voucher?

For every booking you make with 5pm we will automatically send you a confirmation email with details of your booking/purchase. In some cases, the 5pm messages can be filtered into your spam or junk folders by mistake.

You can prevent this by marking messages from 5pm as a safe sender with your email provider. You can usually find information about this on your email account.

If you require a copy of your restaurant booking or spa & beauty treatment purchase, please log into your 5pm account and resend a copy of your confirmation. This information can be found in your booking history.


If you have not yet registered your email address for your account. You can do so at the link below:


Should you lose/misplace your 5pm Big Deal purchase confirmation and require a new one please contact customer care via the link below, and we’ll resend this to you.