Can I cancel or amend my hotel booking?
Please note that once a hotel booking has been confirmed, the hotel’s cancellation policy will apply. This will be included with the information on the booking page on the site and in your confirmation email.
If you have made your reservation directly with the hotel, we would recommend contacting them again for further information.
If you have booked through the 5pm site, and you are within the hotel’s cancellation policy, please contact us at the link below with the details of your booking and if you have a rescheduled date in mind: